Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

• "kupu23", "We", "Us", or "Our" refers to the operator of the website located at https://kupu23.cam and all associated services.
• "Player", "You", or "Your" refers to any individual who registers for, accesses, or uses the kupu23 platform.
• "Account" means the personal gaming account created by a Player to access kupu23 services.
• "Services" refers to all online casino games, sports betting markets, togel (lottery) draws, live dealer tables, and related gambling entertainment provided through the kupu23 platform.
• "Wager" or "Bet" means any stake placed by a Player on a game outcome, sports event, or lottery draw through the kupu23 platform.
• "IDR" or "Rupiah" refers to the Indonesian Rupiah, the primary currency used for transactions on kupu23.
• "Bonus" means any promotional credit, free spin, cashback, or other incentive offered by kupu23 to Players, subject to specific terms.
• "KYC" (Know Your Customer) refers to the identity verification process required for account security and regulatory compliance.

2. Acceptance of Terms

By creating an account on kupu23, depositing funds, placing wagers, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions, as well as our Privacy Policy and Responsible Gaming guidelines. These documents collectively form the complete agreement between you and kupu23.

We reserve the right to modify these Terms & Conditions at any time without prior notice. Amendments become effective immediately upon posting to this page, with the "Last Updated" date reflecting the most recent revision. Continued use of the kupu23 platform after any modification constitutes your acceptance of the updated terms. It is your responsibility to review these Terms & Conditions periodically to remain informed of changes.

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall continue in full force and effect.

3. Eligibility Requirements

Use of kupu23 Services is subject to strict eligibility criteria. By registering an account, you represent and warrant that:

1. Age Requirement: You are at least 21 years of age. kupu23 strictly enforces a minimum age policy of 21 years for all players, in accordance with Indonesian adult age standards. We reserve the right to request government-issued identification to verify your age at any time. Accounts found to be held by individuals under 21 years of age will be immediately closed, and all funds forfeited.
2. Legal Capacity: You have the legal capacity to enter into binding contracts under the laws of your jurisdiction of residence. You are not acting under duress, under the influence of substances that impair judgment, or suffering from any condition that limits your ability to understand these terms.
3. Geographic Restrictions: You are a resident of Indonesia or accessing the platform from a jurisdiction where online gambling is not explicitly prohibited. kupu23 operates as an internationally licensed platform with offshore servers. Players are responsible for ensuring their use of our Services complies with local laws in their jurisdiction.
4. Self-Exclusion Status: You have not previously self-excluded from kupu23 or any affiliated gambling platform, and you are not currently enrolled in any gambling addiction treatment program that prohibits online gaming participation.
5. Account Limitation: You are registering your first and only account with kupu23. Multiple accounts per person are strictly prohibited. Detection of duplicate accounts will result in closure of all associated accounts and forfeiture of balances.
6. Personal Use: You are registering and using the account solely for personal entertainment purposes, not on behalf of any third party, business entity, or for professional gambling purposes.

4. Account Registration and Security

4.1 Registration Process

To access kupu23 Services, you must complete the account registration process by providing accurate, current, and complete information including:

• Full legal name (as it appears on government-issued identification)
• Date of birth
• Residential address in Indonesia
• Valid email address
• Mobile phone number
• Secure password meeting our complexity requirements

You agree to provide truthful information during registration and to update your account details promptly if any information changes. Providing false, misleading, or inaccurate information is grounds for immediate account termination and forfeiture of all funds.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your kupu23 account credentials, including your username and password. You agree to:

• Use a strong, unique password not shared with other online accounts
• Never disclose your password to any third party, including kupu23 customer support staff (we will never ask for your password)
• Immediately notify kupu23 if you suspect unauthorized access to your account
• Log out of your account after each session, especially when using shared or public devices
• Enable two-factor authentication (2FA) if offered for enhanced security

kupu23 is not liable for any loss or damage arising from your failure to protect your account credentials. Any activity conducted through your account is presumed to be authorized by you, and you bear full responsibility for all wagers, deposits, and withdrawals made under your login credentials.

4.3 KYC (Know Your Customer) Verification

kupu23 operates under international anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. As part of our compliance obligations, we require identity verification for all players. You may be asked to submit:

• Government-issued photo identification (KTP, passport, or Indonesian driver's license)
• Proof of address (utility bill, bank statement, or government correspondence dated within the last 3 months)
• Payment method verification (bank account statement or e-wallet screenshot showing your name)
• Source of funds documentation for large deposits or withdrawals

Failure to complete KYC verification when requested may result in restrictions on deposits, gameplay, or withdrawals until verification is satisfactorily completed. We aim to process verification submissions within 24-48 hours during business days.

5. Deposits and Withdrawals

5.1 Deposit Methods and Processing

kupu23 accepts deposits in Indonesian Rupiah (IDR) through the following payment methods:

• Bank Transfer: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, Bank Permata, BSI (Bank Syariah Indonesia)
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja
• Cryptocurrency: Bitcoin (BTC), Ethereum (ETH), Tether (USDT)

Minimum deposit: Rp 10,000. Maximum deposit: Rp 50,000,000 per transaction (higher limits available for VIP players upon request). Deposits are typically credited to your kupu23 account within 3-10 minutes. Bank transfer deposits during non-business hours may be processed the following business day.

All deposit funds must originate from a payment method registered in your own name. Third-party deposits (from accounts not matching your verified identity) are strictly prohibited and will be rejected or refunded. kupu23 does not charge deposit fees; however, your payment provider may impose their own transaction charges.

5.2 Withdrawal Policies

You may withdraw your account balance at any time, subject to the following conditions:

• Your account must be fully KYC-verified
• Bonus wagering requirements must be completed (if applicable)
• Minimum withdrawal: Rp 50,000
• Maximum withdrawal: Rp 100,000,000 per day (higher limits for VIP tiers)
• Withdrawals must be made to the same payment method used for deposit, unless exceptional circumstances apply

Standard withdrawal processing time is under 3 minutes for bank transfers to BCA, BRI, BNI, and Mandiri during business hours (Monday-Friday, 08:00-16:00 WIB). E-wallet withdrawals typically process within 15 minutes. Cryptocurrency withdrawals process within 1-24 hours depending on blockchain network confirmation times.

kupu23 reserves the right to request additional verification documents before approving withdrawal requests, particularly for first-time withdrawals or amounts exceeding Rp 10,000,000. We may also conduct enhanced due diligence for suspicious activity patterns consistent with money laundering or fraud.

5.3 Anti-Money Laundering (AML) Compliance

kupu23 maintains strict anti-money laundering controls. Deposits must be wagered at least once (rollover requirement of 1x) before withdrawal is permitted. Accounts used primarily for transferring funds rather than genuine gaming participation may be flagged for investigation and subject to account closure.

6. Bonuses and Promotions

6.1 General Bonus Terms

kupu23 may offer various bonuses and promotions including welcome bonuses, deposit bonuses, cashback offers, free spins, and loyalty rewards. All bonuses are subject to specific terms and conditions that will be clearly stated at the time of the offer. By claiming a bonus, you agree to comply with the applicable bonus terms.

Standard terms applying to all kupu23 bonuses unless otherwise specified:

• Eligibility: Bonuses are available only to verified accounts in good standing. Players with multiple accounts or those engaged in bonus abuse are ineligible.
• Wagering Requirements: Bonuses typically carry wagering requirements ranging from 10x to 50x the bonus amount before withdrawal is permitted. Wagering contribution varies by game type (slots: 100%, table games: 10-20%, live casino varies).
• Maximum Bet: While playing with an active bonus, maximum bet per round is limited to Rp 25,000 unless otherwise stated. Exceeding this limit may void the bonus and associated winnings.
• Expiration: Bonuses must be used within the validity period stated in the offer (typically 7-30 days). Unused bonuses expire automatically and are removed from your account.
• Game Restrictions: Some bonuses may be restricted to specific games, providers, or categories. Progressive jackpot games are typically excluded from bonus play.
• Withdrawal Restrictions: You cannot withdraw bonus funds until wagering requirements are fully met. Requesting a withdrawal before completing wagering will forfeit the bonus and any winnings derived from it.

6.2 Bonus Abuse and Fraud

kupu23 reserves the right to void bonuses and winnings, and to close accounts, if we detect bonus abuse including but not limited to: creating multiple accounts to claim bonuses repeatedly, collusion with other players, using betting patterns designed to exploit bonus terms, or any other activity deemed to be unfair advantage-seeking rather than genuine gameplay.

7. Betting Rules and Game Conduct

7.1 General Wagering Rules

All wagers placed through kupu23 are governed by the following principles:

• Finality of Bets: Once a bet is confirmed, it cannot be cancelled, altered, or refunded except in cases of technical malfunction or operator error acknowledged by kupu23.
• Results and Settlement: Sports betting results are determined by official competition outcomes. Casino game results are determined by certified Random Number Generator (RNG) systems. Togel results are based on official draw outcomes from the respective lottery authorities (Singapore Pools, Hong Kong Jockey Club, etc.).
• Dispute Resolution: In the event of any dispute regarding bet settlement, kupu23's decision is final. We will review disputes fairly based on server logs, game records, and official result sources.
• Maximum Winnings: Certain games or bet types may have maximum payout limits stated in the game rules. These limits apply per player per day/week/month as specified.

7.2 Sports Betting Specific Rules

For bandar bola (football betting) and other sports markets on kupu23:

• Results are determined by the official outcome at the end of regular time unless otherwise stated (e.g., "To Qualify" markets include extra time and penalties)
• Asian handicap bets follow standard industry settlement rules for half-goal and quarter-goal spreads
• Mix parlay (accumulator) bets require all selections to win; if any selection loses, the entire parlay loses
• In case of postponed or abandoned matches, single bets are void and stakes refunded; in parlays, the affected selection is treated as void with adjusted odds
• Live betting (in-play) odds are dynamic and may change rapidly based on match events. Bets are accepted at the odds displayed at the time of bet placement confirmation

7.3 Casino and Slot Game Rules

All casino games on kupu23 use certified Random Number Generator (RNG) technology audited by independent testing laboratories. Return to Player (RTP) percentages are published for each game and represent long-term theoretical payback over millions of rounds. Individual session results will vary due to statistical variance (volatility).

Specific game rules, paytables, and betting limits are displayed within each game. Players are responsible for understanding game rules before wagering.

7.4 Prohibited Activities

The following activities are strictly prohibited and will result in account closure and forfeiture of funds:

• Using bots, automated software, or any tools to gain unfair advantage
• Colluding with other players to manipulate outcomes or exploit bonuses
• Exploiting software bugs or errors for profit (players must report bugs immediately)
• Engaging in "chip dumping" or other forms of money transfer between players
• Chargebacks or fraudulent deposit disputes after losing funds
• Abusive or harassing behavior toward other players or kupu23 staff

8. Limitations of Liability

8.1 Service Availability

kupu23 strives to maintain 99.9% platform uptime; however, we do not guarantee uninterrupted access to our Services. We are not liable for losses arising from temporary unavailability due to:

• Scheduled maintenance (announced in advance when possible)
• Technical failures, server outages, or connectivity issues
• Force majeure events including natural disasters, government actions, or telecommunications failures
• Cyberattacks, DDoS attacks, or other malicious third-party actions

In the event of a technical malfunction affecting game outcomes, kupu23 reserves the right to void affected wagers and refund stakes.

8.2 Third-Party Services

kupu23 integrates games from third-party providers (Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, etc.) and payment processors. While we partner with reputable companies, we are not responsible for failures, errors, or disputes arising from third-party services. Game outcomes are determined by provider systems beyond kupu23's control.

8.3 Liability Cap

To the maximum extent permitted by law, kupu23's total liability to you for any claim arising from use of our Services shall not exceed the amount of your account balance at the time the claim arose, or Rp 10,000,000, whichever is less.

8.4 Indemnification

You agree to indemnify and hold harmless kupu23, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from: (a) your breach of these Terms & Conditions, (b) your violation of any law or third-party rights, or (c) your use of the kupu23 platform.

9. Account Suspension and Termination

9.1 Voluntary Account Closure

You may request closure of your kupu23 account at any time by contacting customer support. Upon closure, any remaining balance will be refunded to your registered payment method after deducting any outstanding bonuses or pending wagering requirements. Permanent self-exclusion options are available through our Responsible Gaming program.

9.2 Suspension by kupu23

We reserve the right to suspend or terminate your account immediately without prior notice if:

• You breach any provision of these Terms & Conditions
• We suspect fraudulent activity, money laundering, or bonus abuse
• You provide false information during registration or KYC verification
• You are found to be under 21 years of age
• Multiple accounts are detected
• You engage in prohibited activities listed in Section 7.4
• Required by regulatory authorities or law enforcement

In cases of account termination for breach, kupu23 reserves the right to forfeit account balances. In cases of voluntary closure or suspension for responsible gaming reasons, legitimate balances will be refunded.

10. Governing Law and Dispute Resolution

10.1 Governing Law

These Terms & Conditions are governed by and construed in accordance with international gaming law and the laws of the jurisdiction where kupu23 holds its operating licenses. kupu23 operates as an offshore platform with servers located outside Indonesia.

10.2 Dispute Resolution Process

In the event of any dispute arising from your use of kupu23 Services:

1. Internal Complaint: First, contact our customer support team via live chat or email ([email protected]) with full details of your complaint. We aim to resolve most issues within 48 hours.
2. Formal Dispute: If the initial response is unsatisfactory, submit a formal written dispute to our management team. We will investigate and provide a detailed written response within 7 business days.
3. Alternative Dispute Resolution: If internal resolution fails, disputes may be referred to an independent alternative dispute resolution (ADR) service recognized by our licensing jurisdiction.
4. Arbitration: Any disputes not resolved through ADR shall be settled by binding arbitration in accordance with the rules of the international arbitration body specified in our license terms.

10.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class action, consolidated action, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against kupu23.

11. Contact Information

For questions, concerns, or disputes regarding these Terms & Conditions, please contact kupu23 through the following channels:

• Email: [email protected] (do not share your password via email)
• Live Chat: Available 24/7 through the kupu23 website (click the chat icon in the bottom right corner)
• WhatsApp: Contact customer support for our official WhatsApp number (verified accounts only)

Our Indonesian-speaking customer support team is available 24 hours a day, 7 days a week, including during public holidays. Average response time is under 2 minutes for live chat inquiries.